Lucadamo, Antonio, University of Sannio, Italy

• 50th Scientific meeting of the Italian Statistical Society - Statistical Models for Service Quality (Solicited)
  A robust multinomial logit model for improving service quality
  Abstract  PDF
• 50th Scientific meeting of the Italian Statistical Society - Statistical Models for Service Quality (Solicited)
  Cumulative chi-squared statistics for the service quality improvement. New properties and tools for its evaluation.
  Abstract  PDF